Active Listening
Listening to others, not interrupting, and asking good questions.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Speaking
Talking to others.
Time Management
Managing your time and the time of other people.
Persuasion
Talking people into changing their minds or their behavior.
Active Learning
Figuring out how to use new ideas or things.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Reading Comprehension
Reading work-related information.
Negotiation
Bringing people together to solve differences.
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Management of Personnel Resources
Selecting and managing the best workers for a job.
Social Perceptiveness
Understanding people's reactions.
Writing
Writing things for co-workers or customers.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Coordination
Changing what is done based on other people's actions.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Instructing
Teaching people how to do something.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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